




FAQ
What if Neuro+ isn't right for you?
Send the helmet back within 60 days of delivery and we refund 70%. The remaining 30% covers the personalization of the helmet and the support already started.
To return it, email hello@myneuroplus.com. The helmet must be returned complete and in good condition. Return shipping, customs duties and import taxes remain at your expense.
Refund within 10 days after we receive the helmet. This guarantee is in addition to your statutory rights.
What happens if I have a technical problem?
The Neuro+ helmet is designed to be durable and to accompany you for many years.
In case of a problem within the first two years, the warranty covers both parts and labor.
Beyond this period, or in case of misuse, our customer service team remains at your disposal for any repair request.
Can I use the same device for several people (partner, child)?
Yes, the helmet can be used by several people who wish to improve their brain well-being, provided they have a similar profile.
- For example, a helmet designed for a child can be used by another child with a similar skin pigmentation.
- Likewise, an adult helmet can be shared between adults with similar characteristics (age, sex).
However, there is one exception: for older men and women, power needs differ.
If you have any doubts, our customer service team is available to guide you and answer your questions.