
FAQ
What if the helmet doesn’t help my child?
For direct purchases, you have 60 days from delivery to return the helmet. Contact hello@myneuroplus.com for return instructions and ship it by the 60th day using a tracked and insured service.
We refund the helmet portion of your order, excluding taxes, in the currency used for your order, subject to its condition on return. If personalized support has not started, the support portion is also refunded. Once support has started, that portion is non-refundable under this voluntary guarantee.
Original shipping, return shipping, insurance, customs duties and import taxes are non-refundable. Return the helmet and its accessories complete, clean and in good condition. Refunds are processed within 10 days after we receive and inspect the return. This guarantee does not affect your statutory rights.
The €100 try-before-you-buy offer is available only in France and Belgium. Other markets use direct purchase with a 60-day satisfaction guarantee.
What happens if I have a technical problem?
The Neuro+ helmet is designed to be durable and to accompany you for many years.
In case of a problem within the first two years, the warranty covers both parts and labor.
Beyond this period, or in case of misuse, our customer service team remains at your disposal for any repair request.
Can I use the same device for several people (partner, child)?
Yes, the helmet can be used by several people who wish to improve their brain well-being, provided they have a similar profile.
- For example, a helmet designed for a child can be used by another child with a similar skin pigmentation.
- Likewise, an adult helmet can be shared between adults with similar characteristics (age, sex).
However, there is one exception: for older men and women, power needs differ.
If you have any doubts, our customer service team is available to guide you and answer your questions.